Service Desk Engineer – L1 Support
Location: Noida, Chennai, Hyderabad, Bengaluru Experience: 1–3 years
About the role
We are hiring Service Desk Engineers for L1 support, based in Noida, Chennai, Hyderabad or Bengaluru. You will be the first point of contact for users, resolving everyday technical issues quickly and making sure every request is logged, tracked and closed within SLAs.
Candidates who can join immediately or within 60 days are preferred.
Key responsibilities
- Handle incoming customer calls, emails and support requests.
- Provide first-level technical support for hardware and software issues.
- Troubleshoot basic desktop, laptop, Windows OS and application issues.
- Assist with password resets, login issues and internet connectivity.
- Log, track and update incidents using ticketing tools.
- Escalate unresolved issues to the L2 team.
- Ensure timely resolution within SLAs.
What we're looking for
- Essential: 1–3 years of experience in IT service desk or technical support.
- Working knowledge of Windows OS, desktops, laptops and common business applications.
- Experience using a ticketing tool to log and track incidents.
- Clear, polite communication on calls and email.
- Notice period of immediate to 60 days.
How to apply
Click Apply now, or share your profile with Sushil Yadav at sushil.yadav@raftglobal.in.