Global Head – Recruitment Operations
Location: Noida Experience: Senior leadership in HR operations or shared services
About the organisation
Our client is a global leader in Testing, Inspection and Certification, with more than 80,000 employees across about 140 countries. It is building its first Global HR Shared Services organisation, with Noida as its largest hub, and is moving countries into shared services region by region.
About the role
This is a founding leadership role and a global process owner position for recruitment operations: the administration and processes that sit behind hiring, not the hiring itself. You will own how offers, onboarding steps and new-joiner records are handled across countries.
You will build and lead a team of 40–60 people in Noida and work alongside the global heads of Payroll, HR Operations, Continuous Improvement and Analytics.
Key responsibilities
- Own end-to-end recruitment operations across countries, including offer letters, probation management, referral payouts and employee ID creation.
- Set up and run recruitment operations processes in SAP SuccessFactors.
- Build the India team, including hiring, structure, SOPs and controls.
- Standardise processes as countries move into shared services.
- Set up governance with regional stakeholders, with clear SLAs, KPIs and turnaround times.
- Work with the Continuous Improvement and Analytics heads to automate and measure the service.
What we're looking for
- Essential: Experience leading HR operations, onboarding or recruitment operations in a global shared services or GCC environment. This role is not talent acquisition.
- Experience running processes across multiple countries and regions.
- A track record of building or scaling a team, writing SOPs and setting up governance.
- Exceptional stakeholder management with regional and global leaders across time zones.
- Strong written and verbal communication.
Good to have
- Hands-on experience with SAP SuccessFactors.
Why join
- A global process owner role: lead your area across all countries from India.
- A greenfield build: shape the team, processes and governance from day one.
- A strategic, long-term programme backed by global leadership, not a cost-cutting exercise.
- Strong investment in AI and automation.
- A stable, profitable global organisation with a heritage of nearly 200 years.