Global Head – Continuous Improvement
Location: Noida Experience: 12+ years, including leadership of improvement or transformation in shared services
About the organisation
Our client is a global leader in Testing, Inspection and Certification, with more than 80,000 employees across about 140 countries. It is consolidating HR processes from many countries into a new Global HR Shared Services organisation, with Noida as its largest hub, and is investing significantly in automation and AI.
About the role
As Global Head of Continuous Improvement, you will make the new shared services organisation better every year. You will own efficiency, quality and governance across all HR service lines, working alongside the global heads of Payroll, HR Operations, Recruitment Operations and Analytics.
You will start with a lean team, expected to grow to 7–10 people.
Key responsibilities
- Deliver measurable year-on-year improvements in cost, productivity, quality and turnaround time.
- Identify and lead process redesign, standardisation and simplification as countries move into shared services.
- Reduce manual work through automation, AI and expanded employee self-service.
- Own the governance and quality assurance framework: controls, audits, SLA and KPI reviews.
- Run regular governance forums with regional stakeholders and service owners.
- Build a culture of continuous improvement and coach teams in improvement methods.
What we're looking for
- Essential: Proven continuous improvement or transformation leadership in a global shared services or GCC environment, ideally in HR.
- Lean / Six Sigma certification (Green or Black Belt) and practical delivery experience.
- Experience with automation and digital tools such as RPA, workflow and self-service platforms.
- A track record of quantified results across multiple countries.
- Strong stakeholder management, influence without authority and executive communication.
Why join
- A global process owner role: lead your area across all countries from India.
- A greenfield build: shape the team, processes and governance from day one.
- A strategic, long-term programme backed by global leadership, not a cost-cutting exercise.
- Strong investment in AI and automation.
- A stable, profitable global organisation with a heritage of nearly 200 years.